No Free Lunch

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I think the ad industry has lead the way in confusing the business world about what corporate culture really means. Just one look through a few agency websites and you can see that it is too often defined by things like chai tea carts, basketball courts, beer pong tournaments, summer hours and talent shows. Don’t get me wrong, I do a mean “Piano Man”, but when did the offering of soft perks become an excuse for a real culture?

It is time to reclaim the definition of ‘culture’ and what it means to what differentiates one company from another. After all, where is the brand distinction in buying a ping pong table? Culture is not just about feel good stuff. It is about having a good feel for what the company stands for and how blood flows through its people.

As an agency focused on building retail brands, our culture isn’t actually about anything soft. Because we help navigate clients through a very trying market at a retail pace, we believe our people have to be conditioned for retail war. Accordingly, our “culture” is injected with more intensity, courage and an industrial age work ethic rather than free massages. Many would suggest that I describe a cultureless environment. I would argue that it may be the strongest culture of all, just not the strongest culture for all. In a word, we are “relentless.”

Bottom line is that we are clearly not for everyone. Our most challenging job is not advertising. Rather, it is finding the people that share this rather relentless insanity. In other words, our goal is to find people whose personal culture fits that of our professional culture… and that is something you can never find on a resume. So, if you want to come see me at Zimmerman, don’t hold your breath waiting for a free lunch, because it’s not going to happen. And if you want an apology for that, it won’t be coming either. If, however, you are willing to work your fingers off and help us accomplish more than anyone would think possible, call my cell at (954) 232-9751 – even at lunch time.

From Wednesday morning headache to Saturday Night Live

Unless you’ve been hiking in Cambodia, you have probably heard about the “bra-ha-ha” surrounding a Lane Bryant bra ad that the networks did not want you to see. As much as I make my living developing advertising campaigns, and given that Lane Bryant is one of our clients, I must admit that what happened is more about social upheaval than it is just about crafting a good ad (though that helps too).

Here is the “Bras for dummies” version: We developed a campaign for Lane Bryant’s sexy intimates division called Cacique. It was shot through the lens of many of the people that brought you Victoria’s Secret’s images. Our intention was to treat women with generous curves as beautifully and sensually as the deserve. We shared Lane Bryant’s belief that sexy has no size and beauty comes in small, medium and large. Unfortunately, as we sent the spots to the networks to air, they were declined multiple times for being…SEXY! Wait a minute, wasn‘t that the point?

So, here is the kicker which may come as a surprise to you. The majority of women in this country wear a size 14 or greater. They are no longer “plus sized,” as they now represent the shape of the new American woman. That also translates to the majority of viewers of American Idol, Dancing With the Stars and every other show on which we wanted to air and were initially denied. What is worse was that those same networks actually air Victoria’s Secret’s ads and often flaunt breasts and bikinis on their shows (look no further than Pam Anderson dancing and Kara DeGuardia stripping). Why does the media perpetuate an unreal image of the ideal? Let’s get real: Beauty is actually in the real curves.

Check out the commercial and see what you think:

We were outraged. More important than us brand folks, the American public was outraged. They said enough is enough, and they decided to throw the networks (and the world) a curve. Since a frustrating Wednesday morning when we thought the commercials would not air, the issue has been on CNN, Today, CBS, HLN, People, Jay Leno, ET and even made it to the news segment of SNL. More socially, there has been an average of one Tweet every two minutes and no less than primary postings on thousands of blogs. Why did this viral spead happen when there is so much competition for human eyeballs?

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First, Lane Bryant genuinely risked their buy for the rights of others. They committed to not only speak to the audience, but also for them whenever possible. This is an audience too often overlooked and under represented in fashion. They do not only want to feel beautiful on the inside, they deserve to look beautiful on the outside. Second, and critically, they let consumers hijack their brand. Instead of being inside the conversation, they simply brought the conversation to the table and allowed consumers to weigh in as they felt appropriate. Some people would be for the brand while others may not have. Bottom line, they had a genuine interest and authentic intent.

Is this discussion good for Lane Bryant? Yes. That goodness pales, however, in comparison to the good it can do for breaking our social norms and expanding the definition of real beauty in our communities and within our families. Little girls need to respect and embrace their very real shapes, images and potential. That, in the end, is the greatest statement of all.

An advertising Anti-Christ.

An advertising Anti-Christ
I thrive on gratification. From karaoke night applause to my kids thinking I am cool, I love being liked. When I was asked to speak at a National Ad Industry conference this week on new business, I thought it would be the ideal stage to gain some love from my peers. Wow, was I wrong.

I had a slot just a bit after Alex Bogusky, the industry exalted Jesus of ad land. He was part Buddhist, part mountain biker and part creative insurgent at the highest level. More, he was who everyone in the room wanted to be. Well, everyone except me. I have nothing against Alex at all. In fact, if I could have that hair and hipness I would be the second happiest person around (shout out to my wife Barbara!) I just believe that people have to work with what they innately have going for them – and the same thing for agencies. I never try and make us another CP+B. Rather, we win because we are the very best Zimmerman we can be. And win we do. My goal was to share why.

I suggested that the key to winning was not about creativity and invention like everyone wanted to believe, but rather about undeniable desire and proven results. It is not about making people say “wow,” but rather inspiring them to say, “I believe you can help.” It is not about wanting to win, but rather refusing to lose. I dared them to try and beat us because we would be fully committed to kicking their ass. God love a little bravado.

The audience did not look at me with love. They looked at me with fear. It wasn’t that I scared them; it was that the truth did. They realized that, through our performance, they were holding on tight to a dream of the industry that they wanted to be a part of rather than the industry that has truly passing them by. The most honest comment was “Hey, I NEVER want to work for your company…..but I never want to compete against you either!” Though it may have come off negative, the truth is that is was the most significant sign of industry respect for what we do – and it is a great sign that our hard work has paid off.

The lesson for this Up With People singing, peace sign wearing, hippie wannabe was that while it is nice to be liked, it is wonderful to no longer be ignored.

Suddenly less riding on the tires.

Suddenly less riding on the tires.
In some categories, brands never really mattered. This was never more true than within the tire industry. Whatever was on the car when you bought it was good enough for most everyone. They all had tread, steel belted radials, body plys, sidewalls, technical numbers and a ton of other stuff nobody really understands. What counts is that they help the car go from point A to point B safely. More, there is no buying occasion that anyone wants to plan for because it is always a bad day when you need them. In order to drive purchase interest from consumers, each company spoke of advantages. Some tires were stronger. Some lasted longer. Some turned tighter. Some were better in the rain. Some would never get flat and others were guaranteed a lifetime. Bottom line, consumers could not tell one from another. Goodyear, Firestone, Dunlop, Bridgestone, Cooper, Pirelli, oh my.

The very smart minds of Michelin changed that. They had the courage to avoid commoditized chatter about what you specifically drive on and changed the dialogue to focus on what you really drive for. More specifically, they reached for the highest possible ground by aligning their products with the safety of children. From the moment “Michelin. Because so much is riding on your tires.” launched, the company grew to be the most sought after brand in the business supporting a premium price. I applaud the vision and courage of those who changed the game.

The above is the stuff of advertising legend. The below is the stuff that keeps making the business far less legendary.

Have you seen a Michelin ad recently? If you haven’t, let me try to explain it. It outlines the way the tire is made, why their steel is better and there is a shot of a car stopping short while driving in the rain. If that wasn’t enough to fully blend back into the industry wallpaper, they signed it with Michelin – A Better Way Forward. Oh, I get it. ‘Better way’ means building a better tire, and ‘Forward’ is that really cool way to imply innovation and, get it, a product that also rolls forward. Did I miss something? Did the great researchers suddenly reveal that we have less emotions riding on our tires these days? Did people begin to really crave knowing what their sidewalls were made of?

This looks to me like new people trying to create change for the sake of change. That type of change is not really about making consumers believe in the brand, but rather getting CEO’s to believe in the brand managers. These folks are dismantling the specialness and courage of who and what came before them in record time. This type of BS happens in almost every sector, and it is the real reason the typical CMO has less than 24 months of life. Fools.

I will need tires soon. I think I am going to look into Yokohama.